Sky TruFiber installations and repairs by BEST Inc.
We provide dedicated field teams for New Installation, Troubleshooting & Repair, and Cable-to-Fiber Migration so Sky subscribers can enjoy reliable, next-level fiber service.
Field Services for Sky TruFiber
Our teams are focused on delivering a smooth experience for Sky subscribers – from first installation visit to ongoing service assurance. We coordinate closely with Sky operations and follow standardized procedures for every job order.
- New Sky TruFiber installation for residential and business/commercial establishments of any size.
- Troubleshooting and repair of existing Sky TruFiber subscriber lines.
- Migration of DOCSIS (coax) subscribers to FTTH while minimizing downtime.
- On-premises checks, modem/ONU configuration, and basic in-home network support.
- Clear documentation and feedback after each visit for Sky and their valued subscribers.
DOCSIS Outside Plant Maintenance
As a trusted Sky contractor, we have Tier-2 field technicians who maintain the DOCSIS Outside Plant (OSP) to keep existing Skycable subscribers online and stable while their service is gradually upgraded to fiber.
- Proactive checks and corrective maintenance on amps, taps, and passives.
- Noise tracing and isolation on the plant to remove ingress, interference, and intermittent impairments.
- Signal level and quality monitoring to prevent service issues before they escalate.
- Coordination with Sky NOC and engineering for escalations and network changes.
- Safety-first work practices in line with Sky standards and local regulations.
Clients and focus areas
BEST Inc. currently works with two major telecom clients – Sky and Converge – with Sky TruFiber as our primary FTTH product focus for Metro Manila. Our teams are trained on both field execution and customer-facing interactions.
We deploy technicians daily across Metro Manila to handle install orders, repairs, and migration activities in close coordination with partner dispatch and operations teams.
BEST Inc. service areas in Metro Manila include:
Coordinate Sky or Converge Projects
At present, BEST Inc. works exclusively with Sky and Converge for FTTH, DOCSIS, and field deployment activities. If you are part of the Sky or Converge teams and need support for installations, repairs, or migration rollouts in Metro Manila, please coordinate through your official internal channels so requests can be routed to our assigned project and operations contacts.
We align with Sky and Converge processes for job order creation, dispatch, escalation, and reporting, ensuring that all work is tracked within your existing systems and SLAs.